AOT Inbound
Our Services
Best Price GuaranteeDue to our volume buying power across Australia and New Zealand, we maintain an aggressive pricing stance with all product suppliers to ensure we always provide our worldwide partners with the best available rates.
We operate a Preferred Supplier Partners scheme (PSP) whereby we negotiate to provide preferential business levels in return for a best price guarantee. PSPs are carefully screened and are actively promoted and heavily supported by our worldwide partners.
We have the largest product range / tariff
Our online tariff offers over 4,000 products across Australia and New Zealand, ranging from budget to five-star deluxe. This tool, available on our trade-only, password protected website, is invaluable for our worldwide partners to produce their brochures as well as refer to on a daily basis for the most up-to-date information.
We provide real time on the ground assistance
AOT acknowledges that the customer service on the ground is a major part of the overseas clients' experience and this is particularly relevant when there are several hours in time difference. For this reason, the AOT customer service toll free-lines in both Australia and New Zealand operate 24 hours a day, 7 days a week. This service handles some 6,000 telephone calls annually providing information and assistance in case of emergency.
We offer specialised foreign language products
As part of our extensive product range, we have an wide-ranging selection of foreign language tourism products across Australia and New Zealand. These products are targeting non English speaking passengers seeking a more personalized experience with commentary in their own language.
Guaranteed availability through our extensive accommodation inventory
Due to the high volume of AOT partners' business to the suppliers, we are able to obtain year round availability through substantial room allocations also covering special events and high demand periods. We especially focus on the highly sought after sold out destinations such as Sydney, Melbourne, Auckland, Queenstown, Ayers Rock and Darwin, ensuring we provide our clients with adequate inventory to support their brochured products.
We have a dedicated famils division & customer service area
At AOT we acknowledge the important role famils play in staff development and knowledge. For this reason we have a dedicated famil unit which takes care of all the logistics of famils for our worldwide partners. Being an individual famil for a staff member of travel agent or being a famil group, our experienced team will liaise with our supplier partners to ensure the best conditions are granted and the right balance between work and leisure is achieved.
This department also handles all customer service issues from refunds requests to complaints and prides itself on impeccable and fast response service.
