Operating Divisions

Accommodation Program Management


AOT Hotels is the Accommodation Program Manager for the Australian Government

AOT is the officially appointed Accommodation Program Manager by the Department of Finance and Deregulation for the Australian Government to exclusively contract and make available all domestic accommodation over 100 Federal Agencies that are subject to the Financial Management and Accountability Act 1997.

Under the Commonwealth Procurement Guidelines, it is mandatory for those Agencies to use the Phase 2 coordinated procurement arrangements to book their domestic accommodation requirements through AOT either directly or through their appointed Phase 1 TMC.

The Australian Government has appointed AOT as the single accommodation program manager to provide travellers with an outstanding accommodation booking management service, ensure the best possible accommodation inventory is available Australia-wide, reduce accommodation supply costs, and ensure detailed transaction data and improved data analysis.

AOT Hotels achieves this by reducing the increasing complexity and costs to Government of obtaining quality accommodation by providing exceptionally competitive rates complemented by last-minute rates and seasonal specials, together with highly responsive accommodation and hotel based venue hire booking services.

Operating a 24/7 365 days a year, our Operations Centre and our state of the art accommodation booking engine,, AOT provides Government agencies with access to a wide range of Australian Accommodation providers to suit all Government traveller’s needs.

Based in Melbourne and led by Rohan Moss, General Manager, Government Services, AOT Hotels provides world class service to Government Agencies through the following areas:

  • The Call Centre team in Australia provide a 24 hour, seven day a week, 365 day booking service and 24 hour customer service.
  • The Groups Department handles all groups enquiries whether for a group, long stay, meeting and conference bookings. This dynamic team is responsible for all the logistics of total management of our groups, from quoting to delivering the full service delivery.
  • The Relationship team, based in our Canberra Office,  is responsible for development, nurture and maintenance of the Federal Agency business relationships through a continued delivery of high level customer service and support incorporated with providing ongoing training and development towards AOTHotels online booking systems and products ensuring continued growth and service ability.
  • The Reporting Specialist team is responsible for both “Finance” and federal agency reporting requirements on both a regular and ad-hoc basis. They will ensure detailed transaction data and data analysis is provided in a timely and efficient manner.

As the partner to the Australian Government to deliver Accommodation Program Management Services for more than one hundred agencies, AOT is committed to providing an exceptional level of service to travellers and agencies. AOT’s experience, resources and capabilities mean it is ideally placed to:

  • Aggregate the Government’s purchasing power to obtain strong pricing arrangements and value for money outcomes,
  • Deliver exceptional accommodation booking services and management/administrative support, and
  • Achieve a reduction in the administrative cost of procurement activities for agencies and the Government as a whole.

Contact us

Rohan Moss General Manager 03 9867-7233
Jacqueline Poulos Relationship Manager 02 6169-4144